PROGRESS IS CREATED TOGETHER
The development of our sawn timber business is at the core of our strategy. The main task of our sales organisation is to improve our ability to provide added value to customers across the value chain – from the forest to the customers’ customers who are the end-users of our products. We firmly believe that cooperation founded in trust and open dialogue is the best way to create added value and the only sustainable one. We appreciate your feedback and we study customer satisfaction annually. This gives us a clearer picture of the areas where we have succeeded and the areas where we could do better. Based on the feedback received, we have now prioritised communication, pricing, responsiveness and attentiveness to customers. To meet customer needs, we will increase our market visibility and introduce a new pricing mechanism that pays more attention to long-term customer relationships. Our unique Timber Marketplace has migrated to a new platform and gained new functionality and a new name, Metsä Timber Online. We have also renewed this annual publication for our customers. We hope you find the content interesting and useful. Feedback on this magazine and our other operations is always welcome.
Please contact us at any time!
Mikael Lagerblom VP, Sales, Europe
TIMBER
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